Returns & Exchanges

At NEW ARRIVALS, we want you to love your fashion finds, but if you're not completely satisfied, we offer a hassle-free 30-day return policy. Items must be in their original condition with all tags attached to be eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack your unworn items in their original packaging, ensuring all designer tags and hygiene seals remain intact.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided in your portal and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.